Legal

The terms, policies and notices that govern your use of ImproveDesk. Each one shows its version and the date it came into force.

• SaaS Terms and ConditionsThe master subscription agreement governing every SaaS service supplied by ITSM Ltd, read together with the Service Schedule for the service you use.Version 1.0 · In force from 2026-08-22
• Service Schedule — ImproveDeskEverything specific to the ImproveDesk Service: what it is, its tiers, its support model, where its data lives, and its data processing particulars.Version 1.0 · In force from 2026-08-22
• Acceptable Use PolicyThe rules that apply to you personally when you use an ITSM Ltd Service under an organisation's subscription.Version 1.0 · In force from 2026-08-22
• Privacy PolicyHow ITSM Ltd collects, uses and protects personal data across its Services, with annexes for ImproveDesk and Fulfilra.Version 1.1 · In force from 2026-08-25
• Website Terms of UseThe terms that apply when you use the public pages of ITSM Ltd's websites, including improve-desk.com and fulfilra.com.Version 1.0 · In force from 2026-08-22
• Cookie PolicyWhich cookies ITSM Ltd's Services set, and why — with annexes for ImproveDesk and Fulfilra.Version 1.1 · In force from 2026-08-25